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Frequently Asked Questions
Find answers to common questions about Alt E-Cash. Can't find what you're looking for?
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About Alt E-Cash
01
What is Alt E-Cash?
02
Who can apply for Alt E-Cash?
03
How much E-Cash can I access?
04
How quickly will I receive my E-Cash?
Application Process
01
What do I need to apply?
02
Do I need collateral to apply?
03
How do I apply for E-Cash?
04
Why was my application not approved?
Repayment
01
How do I repay my E-Cash?
02
Can I repay early?
03
What happens if I miss my repayment date?
04
Will I receive reminders about my repayment?
Account & Security
01
How do I update my mobile money number?
02
What if I lose my phone?
03
Is my information secure?
04
How do I contact customer support?